Visitor Guidelines

Highlights visiting hours, visitor pass norms, attendant rules, pharmacy returns, and practical ward behaviour rules.

Follow visiting hours: 11:30 AM to 12:30 PM and 4:00 PM to 6:00 PM.

Ensure one responsible person is available for the patient 24 hours a day.

Strictly do not sleep on the patient's bed or any vacant bed in the ward.

Take meals in the canteen only and avoid keeping valuables in the ward.

Recovery-first restriction

Visitor access is managed in the interest of the patient's medical recovery and may be restricted as needed.

Attendant requirement

It is compulsory that a person is available 24 hours for the patient, while the hospital generally allows only one person with the patient in all classes.

Visitor policy

Visiting rules, ward etiquette, and pharmacy guidance in one place.

Families can review the key visitor guidelines before arriving or during a stay.

Policy section

Visiting hours and attendant rules

Visiting Hours: 11:30 AM to 12:30 PM and 4:00 PM to 6:00 PM. This is in the interest of the patient's medical recovery.
It is compulsory that a person is available 24 hours for the patient.
Only one attendant is generally allowed with the patient. In an emergency, two attendants may be allowed.

Policy section

Ward behavior and visitor-pass policy

Visitor Pass rules can change if the management feels necessary.
Relatives and attendants must display visitor passes when required.
Relatives must not sleep on the patient's bed or any vacant bed. Charges may apply if a vacant bed is occupied.
For assistance, contact the sister-in-charge or hospital reception.

Policy section

Meals, valuables, and hospital property

Relatives should take meals in the canteen only, not in the ward.
Patients should not keep valuables in the ward. The hospital is not responsible for theft or loss.
Any damage to hospital property will be recovered from the patient or relative after management assessment.

Policy section

Pharmacy, medicine returns, and support services

The dispensing pharmacy is on the ground floor and operates 24 x 7.
Original bill is required for medicine returns.
Medicines are accepted only after pharmacy inspection of expiry date, seal, packaging, and BH barcode.
Refrigerated products, injections, general items, rehabilitation aids, and devices are not returnable.
IPD patients must return balance medicines before discharge.
Ambulance service is available 24 x 7 for emergency support and patient transfer.

Policy section

Respect for staff and patient safety

We respect our staff, and their protection is our duty.
Therefore, any kind of proven misbehaviour with the hospital staff by the patient or their relatives, will lead to the discharge of the patient and appropriate legal action will also be taken, if necessary.